Terms of Service (TOS)

Citris Consults – Website Design and Hosting Service Agreement

This Service Agreement (the "Agreement") is made on the date of last signature below (the "Effective Date") between Citris Consults LLC, a Massachusetts limited liability company with a business address in Randolph, Massachusetts ("Citris Consults" or "Provider"), and the client identified in the signature block below ("Client").

IMPORTANT – READ CAREFULLY: This Agreement covers an auto-renewing subscription. Massachusetts law requires clear disclosure of recurring charges and cancellation rights. Before enrolling, you must review and accept the recurring subscription, renewal notices, and cancellation terms described herein. If you enroll online, you may cancel through the same web-based platform at any time. Citris Consults will send renewal reminders as required by Massachusetts regulations.

1. Scope of Services

1.1 Design and Development. Provider will consult with Client to plan and design a custom website (the “Site”) tailored to Client’s specifications. Provider will design the user interface, layout, and content structure, build the Site using tools and platforms selected by Provider, and configure the Site for deployment.

1.2 Deployment and Hosting. Upon acceptance of the design, Provider will deploy the Site to Provider’s hosting environment and will host the Site during the subscription term. Hosting includes server space, domain name configuration (if requested), and basic security measures. Provider may use third-party infrastructure and software. Client acknowledges that Provider has no control over third-party systems and that downtime may occur.

1.3 Maintenance and Updates. Provider will perform routine maintenance and updates necessary to keep the Site operational. Significant redesigns, new features, or custom integrations outside the initial scope will be quoted separately.

2. Subscription and Payment Terms

2.1 Subscription Plan. Client agrees to purchase an auto-renewing subscription for design, hosting, and maintenance services (the “Subscription”). The Subscription fee and billing frequency (monthly, quarterly, or annually) are set out in the order form or enrollment page. Taxes required by law will be added when applicable.

2.2 Recurring Charges. Client authorizes Provider to charge the recurring Subscription fee to the payment method on file. Charges will recur until cancelled. Provider will disclose the recurring charges, potential increases, and cancellation method before enrollment. Renewal reminders will be sent 5–30 days prior for multi-month plans, or receipts will include renewal details for monthly plans.

2.3 Non-Refundable Billing Cycle. Once a billing cycle begins, fees are non-refundable. Cancelled subscriptions continue through the current billing period.

2.4 Payment Methods. Client must maintain valid payment information. If payment fails, Provider may suspend the Site until payment is received.

2.5 Premium Domain Names. Standard domain registration costs are included in the Subscription fee up to a maximum value of $50 USD. If the Client requests or selects a domain name that exceeds this amount—commonly referred to as a “premium domain”—the Client is responsible for paying the additional cost as a one-time annual fee. Provider will notify the Client of any premium-domain pricing before purchase and obtain approval to proceed. Payment for premium domains must be made in full prior to registration or transfer, and renewal of the premium domain each year will incur the same one-time annual fee unless the Client elects to change or release the domain. Failure to pay may delay deployment or require selection of an alternate domain.

3. Client Responsibilities

3.1 Content and Materials. Client supplies all text, images, and other materials. Client represents ownership or valid permission for all materials and will indemnify Provider for related claims.

3.2 Approvals and Cooperation. Client will provide timely feedback and cooperation. Delays caused by Client may extend delivery.

3.3 Compliance. Client is responsible for ensuring the Site’s compliance with laws applicable to their business.

4. Intellectual Property and Licensing

4.1 Ownership of Work Product. Provider retains all rights to underlying systems and tools. Client receives a limited, non-exclusive license to use the Site during the Subscription term.

4.2 Third-Party IP. Third-party components are subject to their own licenses. Provider cannot transfer ownership of these components.

4.3 Client Content. Client retains ownership of their content and grants Provider a license to use it solely to perform the services.

4.4 Transfer of Ownership. Upon cancellation, Client may purchase full ownership and transfer of the Site for a one-time fee of $499.99 USD. Provider will deliver the Site files (excluding third-party or proprietary systems) within ten (10) business days.

5. Confidentiality

Both parties agree to protect and not disclose Confidential Information except as required to perform this Agreement or by law.

6. Term, Cancellation, and Termination

The Agreement remains effective until cancelled. Client may cancel at any time via the same online platform used for enrollment. Upon cancellation, hosting ceases and the Site is deactivated. Either party may terminate for material breach with 15 days’ written notice.

7. Changes to Services and Pricing

Provider may adjust services or pricing with at least five (5) days’ notice. Continued use constitutes acceptance of new pricing.

8. Disclaimer of Warranties

Except as expressly stated, Provider’s services are provided “as is” without warranties of any kind. Provider does not guarantee uninterrupted or error-free service.

9. Limitation of Liability

Provider’s total liability is limited to the greater of the amounts paid in the prior twelve (12) months or $10,000 USD. Provider is not liable for indirect or consequential damages.

10. Indemnification

Each party agrees to indemnify and hold the other harmless for losses arising from its own negligence, breach, or misconduct, to the extent allowed by Massachusetts law.

11. Miscellaneous

This Agreement constitutes the entire understanding between the parties. By checking the acceptance box during enrollment, the Client acknowledges having read, understood, and agreed to be bound by this Agreement, which serves as the equivalent of a signed written contract under applicable electronic signature laws. Neither party may assign this Agreement without the other party’s consent. Notices must be in writing and may be delivered electronically. If any provision is held unenforceable, the remaining provisions will continue in effect. Provider is not liable for delays or failures to perform due to events beyond its reasonable control, including force majeure events.

12. Governing Law and Venue

This Agreement is governed by the laws of the Commonwealth of Massachusetts. Any dispute will be resolved in the state or federal courts of Massachusetts.